Troubleshooting connection problems can be a challenge
because there are so many possible causes. First, try these steps:
- If you're on a home network with a homegroup, and you're trying to connect to another computer, make sure that computer is on and that it has been added to the homegroup.
- If you're on a home network without a homegroup, and you're trying to connect to another computer, make sure that computer is on and that you've enabled file and printer sharing on your network. For more information, see Networking home computers running different versions of Windows.
- Make sure that all wires are connected (for example, make sure your modem is connected to a working phone jack or cable connection, either directly or through a router).
- If the problem began after you installed new software, check your connection settings to see if they've been changed.
Click to open Network Connections.- Right-click the connection, and then click Properties.
If
you are prompted for an administrator password or confirmation, type the
password or provide confirmation.
- Check your router. Because of the new networking features in Windows Vista and Windows 7, some older network routers are not fully compatible with these versions of Windows and can cause problems. You can test your router to see whether it's fully compatible by running the Internet Connectivity Evaluation Tool online. Or, for a list of routers that are compatible with Windows Vista and Windows 7, go to the Windows Logo'd Products List website.
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